What types of timepieces does Nook & Dial sell?
Nook & Dial offers the watches, wall clocks, table clocks, floor clocks, alarm clocks, pocket watches, and other timepieces currently shown in the storefront. Categories without available products are not displayed.
How can I check product dimensions and specifications?
Open the product page and review the Specifications section. Available dimensions, weight, materials, movement details, color, SKU, and other known information are shown there; fields without verified data are omitted.
How long does order processing take?
In-stock orders are normally processed within one to three business days, Monday through Friday, excluding applicable public holidays. Product-specific exceptions are shown on the product page or in the Order Confirmation when applicable.
Where do you ship?
Delivery is available only to addresses accepted at checkout for which an available shipping method is displayed. If checkout does not offer a shipping method for an address and product combination, we cannot dispatch that order to the address.
How can I track my order?
When an order ships with tracking, the tracking number and link are sent in the dispatch email and may also appear in your account. Tracking can take up to 48 hours after dispatch to show the first scan.
Can I change my shipping address?
Contact Customer Support as soon as possible after placing the order. We will confirm whether an address change is possible based on the current fulfillment status; changes are not guaranteed once packing or shipment has begun.
How do I request a return?
Contact Customer Support within 30 calendar days after delivery. Include the order number, the item, the reason for the return, and photos when applicable. Wait for return authorization and shipping instructions before sending the item.
When will I receive my refund?
Returned items are normally inspected within five business days after receipt. Approved refunds are issued to the original payment method within five to ten business days after inspection. The payment provider may need additional time to post the credit.
What should I do if my order arrives damaged?
Keep the item, packaging, and shipping labels. Contact Customer Support promptly, preferably within seven calendar days after delivery, with the order number and clear photos. Do not send the item back until instructions are provided.
How can I contact Nook & Dial?
Use the verified support email or contact form on the Contact Nook & Dial page. Include the order number when asking about an existing order.