Order Processing
In-stock orders are normally processed within one to three business days, Monday through Friday, excluding applicable public holidays. Orders placed outside business days begin processing on the next business day. Large, made-to-order, or backordered items may require additional time disclosed on the product page or in the Order Confirmation.
Shipping Methods
Standard Shipping is available to eligible delivery addresses in the United States, Canada, and Australia. Nook & Dial does not promise a specific carrier; the available service shown at checkout will be used for the order.
Shipping Costs
Standard Shipping is calculated from the merchandise subtotal and shown before the order is submitted. United States: 8% of the merchandise subtotal, with a minimum charge of $19 USD. Canada: 12%, with a minimum charge of $39 USD. Australia: 15%, with a minimum charge of $49 USD. Customers in Canada and Australia are responsible for customs duties, import taxes, and local fees unless checkout expressly states that they are included.
Estimated Delivery
Estimated delivery after dispatch is five to ten business days for the United States, seven to fifteen business days for Canada, and eight to eighteen business days for Australia. These are estimates, not guarantees. Customs processing, remote-area delivery, severe weather, and other events outside reasonable control may add time.
Shipping Destinations and Exclusions
We currently ship only to eligible addresses in the United States, Canada, and Australia. If checkout does not offer Standard Shipping for an address and product combination, we cannot accept the order for that destination.
Address Changes
Contact Customer Support within 12 hours after placing the order if the delivery address needs to be changed. We will make a reasonable effort to update it, but changes are not guaranteed once packing or shipment has begun. After dispatch, a change may need to be requested through the delivery service and may incur an additional charge.
Order Tracking
When an order ships with tracking, the tracking number and carrier link are sent in the dispatch email and may also appear in the customer account. Tracking can take up to 48 hours after dispatch to show the first carrier scan.
Lost or Damaged Shipments
If tracking shows no movement beyond the Estimated Delivery Time, a parcel is marked delivered but cannot be located, or a shipment arrives damaged, contact Customer Support with the order number, tracking reference, and available evidence. We will work with the carrier to investigate. When loss or shipping damage is confirmed, we will arrange an appropriate replacement or refund at no additional cost.